There are many benefits to having a remote workforce. Employees can save time and money by not having to commute, and Jacksonville businesses can work with talent from all over the world. However, managing remote teams can also be a challenge. When employees work remotely, they usually don’t have access to the same resources that they would have in an office. Fortunately, IT support teams can help remote employees be productive by providing them with the following services.
1. Provide remote workers with the the right tech
One way IT support teams can keep a remote workforce productive is by giving them easy access to the technologies and resources they need to do their jobs. Employees who are working remotely will need access to communication and collaboration tools, as well as the ability to connect to the company network. IT support teams can ensure that employees have the necessary access by setting up a virtual private network (VPN) and providing guidance on which tools are best for specific tasks.
In addition to providing access to the right tools, IT support teams can also help remote employees by giving them guidance on how to use these tools effectively. For example, IT support teams can provide training on how to use video conferencing software for team meetings or how to set up a secure connection to the company network.
2. Keep systems and data secure
Another way IT support teams can assist a remote workforce is by keeping systems and data secure. When employees work remotely, they usually connect to the company network using a VPN. IT support teams can help to ensure that these connections are secure by configuring the VPNs.
What’s more, IT support teams can register devices that employees are using to access company data. This allows them to monitor for any suspicious activity and ensure that only authorized devices are accessing company systems. Plus, if a device is lost or stolen, the IT team can remotely wipe the device to prevent unauthorized access to company data.
IT support teams can also help to protect company data by implementing various security measures like multifactor authentication, session timeouts, password policies, security awareness training, and more.
3. Remote troubleshooting
If remote workers ever experience any technical issues, they usually need professionals to sort out the problem. IT support teams can provide remote troubleshooting services to help employees resolve any issues they’re having.
Most IT support teams use a ticketing system to track and resolve technical issues. When an employee contacts the IT team with a problem, they create a ticket that includes all of the relevant information about the issue. The IT team then assigns the ticket to the appropriate technician who will work to resolve the issue.
In some cases, IT teams can remotely access an employee’s device to resolve the issue. However, if the problem can’t be fixed remotely, IT support teams can always dispatch a technician to the employee’s location.
IT support teams play a vital role in keeping a remote workforce productive. By providing employees with the right tools and resources, keeping systems and data secure, and offering remote troubleshooting services, IT support teams can help to ensure that employees are able to work effectively, no matter where they’re located.
